Refund policy

At T and Z Collection, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist you. Please review our updated 30-day return and refund policy below.

Returns Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify, items must be:

  • Unused and in original condition
  • Unwashed, unworn, and free from stains, odors, or damage
  • Returned with all original tags and packaging

Items that show signs of use, damage, wear, or alteration are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Beauty & personal care products
  • Sale or clearance items
  • Gift cards
  • Used or worn items
  • Custom or personalized products (unless defective)

How to Request a Return

To start a return, please contact us within 30 days of receiving your order:

Email: info@tandzcollection.com

Include:

  1. Your order number
  2. Item(s) you want to return
  3. Reason for return
  4. Photo(s) if the item is damaged or incorrect

Our team will provide the return authorization and the correct return address.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or we made a shipping error.

Fulfillment & Return Address

320 E Fernwood Ln, Appleton, WI 54913, USA

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved:

  • Refunds will be issued to your original payment method
  • Refund processing time: 7 business days
  • Original shipping charges are non-refundable

Refunds may be denied if the returned item does not meet our policy requirements.

Damaged, Incorrect, or Missing Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us immediately at: info@tandzcollection.com

Include clear photos and your order number.
We will send a replacement or provide a full refund at no cost to you.

If tracking shows “Delivered” but you cannot locate your package, please check with:

  • Neighbors
  • Household members
  • Building staff
  • Your local post office or carrier

If still missing, contact us and we will assist further.

Contact Us

For any questions about returns or refunds, our customer care team is here to help:

Email: info@tandzcollection.com

Phone: +17638988106

Thank you for shopping with T and Z Collection. We appreciate your trust and support.