FAQ
Welcome to the T & Z Collection LLC FAQ page! We’ve gathered answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to contact us at info@tandzcollection.com — we’re always happy to help!
Orders & Processing
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: How long does order processing take?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us immediately at info@tandzcollection.com. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Shipping & Delivery
Q: How long does shipping take?
A:
Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| USA | 4–8 business days |
| Canada (CA) | 7–12 business days |
Delivery times may vary based on your location, customs clearance, and external factors beyond our control.
Q: Do you offer free shipping?
A:
Shipping Costs
| Destination | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|
| USA | Free on orders $30 and above | $4.99 for orders under $30 |
| Canada (CA) | Free on orders $50 and above | $6.99 for orders under $50 |
Shipping rates are automatically calculated at checkout based on your order total and delivery address.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking number to monitor your delivery status.
Returns & Refunds
Q: What is your return policy?
A: Please refer to our Return & Refund Policy page for full details. Generally, items can be returned within 14 days of delivery, provided they are unused, in original condition, and with tags attached.
Q: How will I receive my refund?
A: Approved refunds will be issued to the original payment method used during checkout.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes — we use SSL encryption technology to protect your data and ensure all transactions are safe and secure.
Contact & Support
Q: How can I contact T & Z Collection?
A: You can reach us via:
Email: info@tandzcollection.com
Phone: 763-898-8106