FAQ
Welcome to the T & Z Collection LLC FAQ page! We’ve gathered answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, feel free to contact us at info@tandzcollection.com — we’re always happy to help!
Orders & Processing
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: How long does order processing take?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us immediately at info@tandzcollection.com. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Shipping & Delivery
Q: How long does shipping take?
A:
Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| USA | 4–8 business days |
| Canada (CA) | 7–12 business days |
Delivery times may vary based on your location, customs clearance, and external factors beyond our control.
Q: Do you offer free shipping?
A:
Shipping Costs
| Destination | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|
| USA | Free on orders $30 and above | $4.99 for orders under $30 |
| Canada (CA) | Free on orders $50 and above | $6.99 for orders under $50 |
Shipping rates are automatically calculated at checkout based on your order total and delivery address.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking number to monitor your delivery status.
Returns & Refunds
Q: What is your return policy?
A: Please refer to our Return & Refund Policy page for full details. Generally, items can be returned within 14 days of delivery, provided they are unused, in original condition, and with tags attached.
Q: How will I receive my refund?
A: Approved refunds will be issued to the original payment method used during checkout.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes — we use SSL encryption technology to protect your data and ensure all transactions are safe and secure.
Contact & Support
Q: How can I contact T & Z Collection?
A: You can reach us via:
Email: info@tandzcollection.com
Phone: 763-898-8106
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Q: Where can I shop for your products?
A: You can shop T&Z Collection products across multiple channels:
- Shop App: Shop T&Z Collection
- Online Store: tandzcollection.com
- Facebook Shop: T&Z Collection on Facebook
- Instagram Shop: T&Z Collection on Instagram
- TikTok Shop: Shop on TikTok
Q: What is your return policy?
A: Our return policy allows for returns within 14 days of delivery, with no restocking fee and free return shipping. Items must be in original condition with tags and packaging. For more details, please check the policy section on our website or contact info@tandzcollection.com for return approval and instructions.
Q: What are your shipping details?
A: At T&Z Collection, orders are processed within 2 to 5 business days. Domestic shipping within the USA takes an estimated 4 to 7 business days after order processing, with free shipping on orders over $50. Items may ship separately, and tracking information will be emailed. For any delays, contact us at support@tandzcollection.com.
Q: How do I contact customer support?
A: You can contact us via email or the Contact Us form on our website.
Q: Do you offer Plus+Curve sizes?
A: Yes! We have a variety of Plus+Curve trendy and comfortable options for all occasions.
Q: What products do you sell?
A: We sell clothing, shoes, accessories, beauty products, and essentials for women, men, kids, and Plus+Curve.
Q: How do I know my size?
A: Each product has a detailed size chart to help you find the perfect fit.
Q: Do you sell seasonal items?
A: Absolutely! Our collection features seasonal favorites like jackets, coats, and matching family sets, updated to suit every time of year.
Q: What is your contact info?
A: You can reach T&Z Collection at info@tandzcollection.com or support@tandzcollection.com. We're here to assist you!