FAQ

How do I place an order?

Simply browse our men’s and women’s collections, add the items you love to your cart, and proceed to checkout. Follow the steps on your screen to complete the purchase.

How long does it take to process my order?

Most orders are processed within 1–3 business days. Once processed and shipped, you will receive an email containing your tracking information.

Can I modify or cancel my order after placing it?

If you need to change or cancel your order, contact us immediately at info@tandzcollection.com
We can only make changes if the order has not yet been processed or shipped.

What should I do if I didn’t receive a confirmation email?

Please check your spam or junk folder. If it’s not there, contact us and we’ll resend it.

Shipping & Delivery

Shipping Times

Delivery times may vary depending on location, holidays, and external courier factors.

Do you offer free shipping?

Shipping cost is automatically calculated at checkout.

How can I track my order?

Once your order ships, we’ll email you a tracking number so you can follow your package in real time.

Do you ship internationally?

At this moment, we only ship within the USA. Any updates to international shipping will be posted on our website.

 What happens if my package is delayed?

Delays may occur due to weather, customs, or courier handling. If your order is significantly delayed, please contact us and we’ll assist you.

Returns & Refunds

What is your return policy?

You may return eligible items within 30 days of delivery as long as they are unused, unworn, unwashed, and in original condition with all tags attached.
For full details, please visit our Return & Refund Policy page.

How do I submit a return request?

Email us at info@tandzcollection.com with your order number and the item(s) you wish to return.

How long does it take to receive my refund?

Once your return is approved and processed, your refund will be issued to your original payment method. Processing times depend on your bank or payment provider.

Do you offer exchanges?

Yes — if the item is available. Contact our support team to check availability.

Payments

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Is my payment information secure?

Absolutely. T and Z Collection uses SSL encryption and secure payment gateways to protect your personal and financial information at all times.

Why was my payment declined?

This may occur due to incorrect billing details, insufficient funds, or bank restrictions. Try again or contact your bank for support.

Products & Availability

Are your items true to size?

Most items follow standard sizing. We recommend checking the size guide on each product page for accuracy.

What if an item I want is out of stock?

Popular items may sell out quickly. You can join our restock notification list, and we’ll email you as soon as it becomes available again.

Do you restock sold-out items?

Yes, many of our best-selling pieces are restocked regularly depending on demand.

Account & Privacy

Do I need an account to place an order?

No — you can check out as a guest.
However, creating an account allows you to track orders, save favorites, and access exclusive offers.

Is my personal information safe with you?

Yes. Your data is protected under strict privacy and security standards. We never share customer information with third parties.

Contact & Support

How can I contact T & Z Collection?
You can reach us via:
Email: info@tandzcollection.com